Frequently Asked Questions

• Ankeny, Altoona, Bondurant, Pleasant Hill, Elkhart, Polk City, Huxley, East DSM, Central & South Des Moines, Clive, Urbandale, Waukee, West DSM, Urbandale (50323), Grimes, Johnston

$2.50 per lb for next-day service as needed. ($3.50 per lb for same day service) $43 minimum order fee

$2.40 for bi-weekly or weekly recurring next-day service. ($3.40 per lb for same day service) $43 minimum order fee

$2.10 for "no fold", wash and dry next-day service. ($3.10 per lb for same day, no fold service) $43 minimum order fee

CUSTOMER DROP OFF/PICK UP: $2.30 per lb for customer drop off at WeWash and pick-up from WeWash. There is a $23 minimum order fee for drop off/pick-up.

Larger items are charged per item*: 

• Comforter: Twin $35
• Comforter: Full/Queen/King $45

• Quilt Bedding: Twin $25
• Quilt Bedding: Full/Queen/King $35     

• Mattress Pad, Duvet Cover, Blankets: $25
• Bath mat 21″ x 34": $7.50
• Sleeping bag $15
• Dog Bed $20
• Sheets or Tablecloths (wash & tumble dry): $2.50 per lb

Learn more or schedule here.

Additional Service Options: 

• Hang dry/Air dry: Air dry items are charged $1 per piece

• Steaming: $4 per piece 

• Inspect & treat stains: .45 per lb charge

--->Luxury scented detergents are available as an upgrade with an additional fee: $5 for every 50 lbs. 

On the day/evening of your scheduled pick-up, a WeWash driver will arrive sometime in the allotted window of time. 

You can have your items ready in a bag of your choice (garbage bags, reusable, etc.). Please separate any stained items or items that need special care. We are not able to read individual label washing instructions.

Make sure to double check your pockets! WeWash is NOT responsible for items lost in the wash or damaged by things left in pockets (chapstick, crayons, markers, pens, lipstick, gum, etc).

From there, your laundry will be out of your hands!

Next day, your driver will bring everything back to you during your confirmed delivery time. A text will be sent when your clothes are en route and again, once your delivery has been made. 

Your clothes will be returned by 2pm the next day. (Unless your payment method was declined or you selected a different delivery date)

We do NOT offer dry cleaning.

At checkout, you will have the option to purchase a $14 WeWash black 25 lb laundry bag for convenient transporting of your clothing. You do NOT need a WeWash bag. We accept any bag, including trash bags with your dirty laundry. 

We also have a teal WeWash bag (holds approximately 15 lbs) that is $

Lastly, we offer a comforter storage bag for $6.50.

*A WeWash bag holds 25 lbs of laundry, which is approximately two 13 gallon trash bags. 

Yes, There is a $43.00 minimum charge for next day pick-up & delivery service. Same day service minimum is $60.

Customer pick-up and drop off at WeWash has a $23 minimum order fee. 

Yes, in some cases there are larger items that are charged on a per item basis. Primarily, these items include:

• Comforter: Twin $35
• Comforter: Full/Queen/King $45       

• Quilt Bedding: Twin $25
• Quit Bedding: Queen/King $35

• Mattress Pad, Duvet Cover, Blankets: $23

• Bath mat: $7.50

• Sheets or Tablecloths (wash & tumble dry): $2.50 per lb

The reason we charge separately for these items is because they require washing and drying to be separated from the rest of your order. Comforters in particular take several hours to dry on air-only setting, which is why it’s an industry standard to charge them at a higher rate.

When customers bring in their laundry, it's weighed before laundering to determine the initial weight. After the laundering process is complete, the items are weighed again to determine the final weight.

Your order will be charged based on the final weight after laundering is complete. Many times, laundry can be wet when we receive it, which is why we do not charge based on the incoming weight.

We do not offer ironing. 

Trash bags work best or any kind or cinchable bag! Don't worry about labeling or tagging your bags our driver will do that for you!

We also have two reusable bags for sale. Our black bag holds approximately 25-30 lbs and costs $14. Our teal bag holds approximately 17-20 lbs and costs $8. 

Unfortunately, we are not able to accept items not bagged, laundry baskets or laundry hampers.

Absolutely! We will ensure your hanging items are returned back to you on your own hangers! 

If personal hangers are not sent in, WeWash will provide wire hangers at NO additional cost.

No, this is supposed to be easy for you, remember? Leave the sorting to us! 

With the number of lbs we wash, our launderers are unable to check every pocket. WeWash is not responsible for items that are lost in the wash or damaged due to items left in pockets (crayons, pens, markers, chapstick, lipstick, etc.)

We are not able to read individual label washing instructions. If you have items needing special care, please bag them separately and include instructions for our launderer. 

The easiest way to set permanent special instructions on your account is to e-mail our team at hello@wewashlaundryco.com.

For any one-time special instructions please include a note with your order and text (515-612-7788) or email them to the WeWash coordinator.  

Of course, it’s laundry! Let us take ALLLLL your laundry off your hands! 

Clients that prefer to keep their undergarments private may send them inside a mesh laundry bag along with a note requesting we wash, dry & return the undergarments in your mesh bag. 

No, we will do that for you. If you are wanting an estimate, you can use your scale by weighing yourself and then weighing yourself holding the laundry. The weight of your clothing is done after it's been washed and dried using our trade certified scale.

Hang-dry/Air-dry: Air-dry items are $1 each.

After laundering with the rest of your Wash & Fold, Air Dry items will be hung up to dry in a climate-controlled environment and returned to you on a hanger or folded.

Our Air-Dry service is recommended for delicates and synthetics. Air Dry items are NOT pressed after drying, just folded, so they may be returned with wrinkles. 

We follow best practices for cleaning all orders. This includes following your specifications, washing in cold water and using medium heat for drying.

We provide the option to choose scented or hypoallergenic detergent. If you have special requests or preferences around the dry temperature, detergent, or fabric softener, you can adjust your account preferences or email hello@wewashlaundryco.com.

At this time, there are a handful of items that we cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:

Certain non-clothing items (These specific non-clothing items often require a specialized cleaning process that we are not equipped to provide as clothing care experts):  

• Pillows
• Curtains
• Commercial linens
• Sofa covers
• Rugs (bath rugs are the exception)

Contaminated items (We cannot accept items that may pose a risk to the safety of our team and/or the items of other customers cleaned in the same facility. These include items that have been contaminated with): 

• Bodily fluids from a human or pet
• Excessive pet hair
• Tar
• Moisture if the item is still wet or damp
• Mildew
• Bedbugs
• Poison ivy or poison oak oils
• Hazardous chemical residue

Specialty care clothing items(These clothing items require specialty care that falls outside of our area of expertise): 

• Wedding dresses
• Vintage clothes (in some cases)
• Costumes
• Hats/Headwear
• Shoes
• Fur & Animal products (feathers, fur coats)
• Purses/handbags

• Ankeny, Altoona, Bondurant, Pleasant Hill, Elkhart, Polk City, Huxley, East DSM, Central & South Des Moines, Clive, Urbandale, Waukee, West DSM, Urbandale (50323), Grimes, Johnston

Your pick up/drop off location should be a safe and secure location where you feel comfortable leaving your personal items. While this is different for everyone, customers often leave their orders at their front door, on their porch, or inside a secure, gated area. Please note that our drivers are not able to enter any privately owned spaces or residences, so they are not able to enter your home, apartment, car, garage, etc. 

If you have a wreath hanger on your front door, we will hang your clothes there. Otherwise we will carefully drape your hanging items over your bagged folded clothes. Both your hanging items and the folded items will be protected in plastic garment bags. If you’d like us to provide a door hanger, please let us know and we will deliver one upon picking up your laundry.

Your clothes will be returned by 2pm the next day. (Unless your payment method was declined or you selected a different delivery date)

We recommend unbagging your items ASAP. This is especially important for duvets and down comforters.

Due to humid temps and the goose feathers, it can be difficult to completely dry large bedding. There is always the possibility they may need more time to air dry at home. 

Hey, we get it! These things happen. We send email and text reminders to help make sure you don’t forget, but life can sometimes get in the way.

To compensate your driver’s time, there will be a $10 missed pick-up fee. We can reschedule the pick-up for the following week - on your normal route day. If you'd like your items washed that week, we can return later that day or the following day for an additional $10 rush fee. 

Yes, There is a $43.00 minimum charge for next day pick-up & delivery service. Same day service minimum is $60.

Customer pick-up and drop off at WeWash has a $23 minimum order fee. 

Yes, in some cases there are larger items that are charged on a per item basis. Primarily, these items include:

• Comforter: Twin $35
• Comforter: Full/Queen/King $45       

• Quilt Bedding: Twin $25
• Quit Bedding: Queen/King $35

• Mattress Pad, Duvet Cover, Blankets: $23

• Bath mat: $7.50

• Sheets or Tablecloths (wash & tumble dry): $2.50 per lb

The reason we charge separately for these items is because they require washing and drying to be separated from the rest of your order. Comforters in particular take several hours to dry on air-only setting, which is why it’s an industry standard to charge them at a higher rate.

At checkout, you will have the option to purchase a $14 WeWash 25 lb black laundry bag for convenient transporting of your clothing. You do NOT need a WeWash bag. We accept any bag, including trash bags with your dirty laundry. 

The teal reusable laundry bag is $8.

Lastly, there are comforter storage bags available for $6.50.

*A WeWash bag holds 25 lbs of laundry, which is approximately two 13 gallon trash bags. 

Your credit card is charged once your order is complete. If the credit card is declined (expired, lost, account closed or insufficient funds), your order does not get moved to the delivery phase. You can update your payment info by accessing your account or calling us. Once your payment has been received, your order will be delivered within 24 hours. 

Hey, we get it! These things happen. We send email and text reminders to help make sure you don’t forget, but life can sometimes get in the way.

To compensate your driver’s time, there will be a $10 missed pick-up fee. We can reschedule the pick-up for the following week - on your normal route day. If you'd like your items washed that week, we can return later that day or the following day for an additional $10 rush fee. 

On the day/evening of your scheduled pick-up, a WeWash driver will arrive sometime in the allotted window of time. 

You can have your items ready in a bag of your choice (garbage bags, reusable, etc.). Please separate any stained items or items that need special care. We are not able to read individual label washing instructions.

Make sure to double check your pockets! WeWash is NOT responsible for items lost in the wash or damaged by things left in pockets (chapstick, crayons, markers, pens, lipstick, gum, etc).

From there, your laundry will be out of your hands!

Next day, your driver will bring everything back to you during your confirmed delivery time. A text will be sent when your clothes are en route and again, once your delivery has been made. 

The easiest way to set permanent special instructions on your account is to e-mail our team at hello@wewashlaundryco.com.

For any one-time special instructions please include a note with your order and text (515-612-7788) or email them to the WeWash coordinator.  

You can log into your account and suspend your recurring pickup or cancel it. You can also text us at 515-612-7788 or email hello@wewashlaundryco.com

Your credit card is charged once your order is complete. If the credit card is declined (expired, lost, account closed or insufficient funds), your order does not get moved to the delivery phase. You can update your payment info by accessing your account or calling us. Once your payment has been received, your order will be delivered within 24 hours. 

We are not able to read individual label washing instructions. If you have items needing special care, please bag them separately and include instructions for our launderer. 

We use OxiClean on all whites, unless you request something different. 

The easiest way to set permanent special instructions on your account is to e-mail our team at hello@wewashlaundryco.com.

For any one-time special instructions please include a note with your order and text (515-612-7788) or email them to the WeWash coordinator.  

Hang-dry/Air-dry: Air-dry items are $1 each.

After laundering with the rest of your Wash & Fold, Air Dry items will be hung up to dry in a climate-controlled environment and returned to you on a hanger or folded.

Our Air-Dry service is recommended for delicates and synthetics. Air Dry items are NOT pressed after drying, just folded, so they may be returned with wrinkles. 

We recommend hang drying items that are most likely to shrink with any exposure to heat during the cleaning process. The types of fabrics that we recommend for Hang Dry are:

• Polyester
• Spandex
• Delicates 

We offer a variety of choices to accommodate all preferences. Included with your service is an unscented free & clear option or a fresh scent detergent. You are also able to send in your own detergent.

We also have several upgraded detergents available: Tyler Diva and FREY detergents. The upgrade to luxury detergent is $5 for orders under 50lbs and $10 for orders over 51lbs.

Luxury scent descriptions:

• Tyler DIVA® - A warm and complex fragrance overflowing with delicious fruits and rich florals. Rich aromatic chocolate and amber complete this luscious blend!! 
• FREY Sandalwood, Bergamot, Clove. Softer, Warmer Fragrance. Delightfully complex citrus meets rich wood with a hint of spice. Aromatic and uplifting.
• FREY Cedarwood, Oakmoss, Amber. Bolder, Warmer Fragrance. Deep green woods layered with subtle, confident warmth. Well-balanced and grounding.  

We follow best practices for cleaning all orders. This includes following your specifications, washing in cold water and using medium heat for drying.

We provide the option to choose scented or hypoallergenic detergent. If you have special requests or preferences around the dry temperature, detergent, or fabric softener, you can adjust your account preferences or email hello@wewashlaundryco.com.

We do NOT offer dry cleaning.

At this time, there are a handful of items that we cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:

Certain non-clothing items (These specific non-clothing items often require a specialized cleaning process that we are not equipped to provide as clothing care experts):  

• Pillows
• Curtains
• Commercial linens
• Sofa covers
• Rugs (bath rugs are the exception)

Contaminated items (We cannot accept items that may pose a risk to the safety of our team and/or the items of other customers cleaned in the same facility. These include items that have been contaminated with): 

• Bodily fluids from a human or pet
• Excessive pet hair
• Tar
• Moisture if the item is still wet or damp
• Mildew
• Bedbugs
• Poison ivy or poison oak oils
• Hazardous chemical residue

Specialty care clothing items(These clothing items require specialty care that falls outside of our area of expertise): 

• Wedding dresses
• Vintage clothes (in some cases)
• Costumes
• Hats/Headwear
• Shoes
• Fur & Animal products (feathers, fur coats)
• Purses/handbags

For a family of 4-5, an average is approximately 40-45 lbs per week... if you’d like an estimate before we pick-up your laundry, simply place your hamper on your home scale. We will weigh your order with our Trade Certified Scale once we receive your order and you will be emailed a detailed receipt upon order completion.

WeWash is NOT a franchise. We are a women-owned, local small business. We are two mamas who recognized a need for this service in the Greater Des Moines area. We aren't huge fans of laundry and know we aren't alone!

Click here to learn more about consultation services with WeWash Laundry Co. Founders, Claudia & Stephanie: www.laundryconsultingco.com