Frequently Asked Questions
What locations are on your routes?
- Ankeny, Altoona, Bondurant, Pleasant Hill, Elkhart, Polk City, Huxley, East DSM, Central & South Des Moines, Clive, Urbandale, Waukee, West DSM, Urbandale (50323), Grimes, Johnston
How much is your laundry service?
$2.15 per pound, with free pick-up and delivery. Comforters, quilts and large blankets are charged per item, not per pound.
Luxury scented detergents are available as an upgrade with an additional fee: $5 for orders under 50lbs and $10 for orders over 51lbs.
Dry Cleaning prices are listed on our website: www.wewashdsm.com
We offer wash only for $1.75 per pound. This includes pick-up and delivery, but no folding.
What should I put my dirty laundry in?
Trash bags work best or any kind or cinchable bag! Don't worry about labeling or tagging your bags our driver will do that for you!
Unfortunately, we are not able to accept baskets or laundry hampers.
Can I send my own hangers?
Absolutely! We will ensure your hanging items are returned back to you on your own hangers :)
If personal hangers are not sent in, WeWash will provide wire hangers at NO additional cost!
When will my order be returned?
Wash and Fold - your clothes will be returned by 2pm the next day. (Unless your payment method was declined)
How much is the WeWash Black Bag?
At checkout, you will have the option to purchase a $7 WeWash laundry bag for convenient transporting of your clothing. You do NOT need a WeWash bag. We accept any bag, including trash bags with your dirty laundry.
*A WeWash bag holds 25 lbs of laundry, which is approximately two 13 gallon trash bags.
Will my clothes be washed with other people's clothes?
No way! We never wash or dry your items with anyone else’s.
Can I send our undergarments?
Of course, it’s laundry! Let us take ALLLLL your laundry off your hands!
Clients that prefer to keep their undergarments private may send them inside a mesh bag. We will wash, dry & return undergarments in your mesh bag.
Do I need to sort my items, such as dark from lights and whites?
No, this is supposed to be easy for you, remember? Leave the sorting to us!
How are my whites washed?
We use OxiClean on all whites, unless you request something different.
What happens when I request air dry?
After laundering with the rest of your Wash & Fold, Air Dry items will be hung up to dry in a climate-controlled environment, and returned to you on a hanger or folded.
Our Air Dry service is recommended for delicates and synthetics. Air Dry items are NOT pressed after drying, just folded, so they may be returned with wrinkles.
What type of clothes should I hang dry?
We recommend hang drying items that are most likely to shrink with any exposure to heat during the cleaning process. The types of fabrics that we recommend for Hang Dry are:
Where should my order be picked up or delivered?
Your pick up/drop off location should be a safe and secure location where you feel comfortable leaving your personal items. While this is different for everyone, customers often leave their orders at their front door, on their porch, or inside a secure, gated area. Please note that our drivers are not able to enter any privately owned spaces or residences, so they are not able to enter your home, apartment, car, garage, etc.
I forgot to set my laundry out for my scheduled pick-up, now what?
Hey, we get it! These things happen. We send email and text reminders to help make sure you don’t forget, but life can sometimes get in the way. To compensate your driver’s time, there will be a $10 missed pick-up fee. We can reschedule the pick-up for the following week - on your normal route day. If you'd like your items washed that week, we can return later that day or the following day for an additional $10 rush fee.
What can I expect for my first laundry service?
On the day/evening of your scheduled pick-up, a WeWash driver will arrive sometime in the allotted window of time.
You can have your items ready in a bag of your choice (garbage bags, reusable, etc.). Please separate any stained items, dry cleaning items or items that need special care. We are not able to read individual label washing instructions. Please also make sure to double check your pockets! WeWash DSM is NOT responsible for items lost in the wash or damaged by things left in pockets (chapstick, crayons, markers, pens, lipstick, gum, etc).
From there, your laundry will be out of your hands, which frees your hands up for other important things – like wine, or the remote, or the millions of other things on our daily to-do list!
Within 24 hours, your driver will bring everything back to you during your confirmed delivery time. A text will be sent when your clothes are in route and again, once your delivery has been made.
Dry Cleaning will be returned within 3 business days.
Do you offer dry cleaning services?
We do NOT offer dry cleaning.
How do I give you special instructions?
The easiest way to set permanent special instructions on your account is to email our team at email@example.com. For any one-time special instructions please provide them to your driver or email them on the day of the pick-up to firstname.lastname@example.org, and we'll make sure they get added to your order. And if you have a special request that you don't see yet-- just let us know!
What will be returned on hangers?
It is our routine to hang collared shirts, button up shirts, dresses, hooded sweatshirts, blouses, sweaters and slacks/dress pants. If you have a request for something else to be placed on a hanger, just let us know. If you’d like us to use your hangers, just send them in your laundry (separate bag as to not damage your clothes).
Can you do stain removal?
Is there a minimum charge?
Yes, There is a $35.00 minimum charge.
For dry cleaning, there is a $35 minimum, this can include wash and fold.
What happens if my credit card is expired or declines?
Your credit card is charged once your order is complete. If the credit card is declined (expired, lost, account closed or insufficient funds), your order does not get moved to the delivery phase. You can update your payment info by accessing your account or calling us. Once your payment has been received, your order will be delivered within 24 hours.
Am I supposed to weigh my items before WeWash picks up?
No, we will do that for you. If you are wanting an estimate, you can use your scale by weighing yourself and then weighing yourself holding the laundry. The weight of your clothing is done after it's been washed and dried using our trade certified scale.
What detergent do you use?
We offer a variety of choices to accommodate all preferences. Included with your service is an unscented free & clear option or a fresh scent detergent. You are also able to send in your own detergent.
We also have several upgraded detergents available: Tyler Icon, Tyler Diva and FREY detergents. The upgrade to luxury detergent is $5 for orders under 50lbs and $10 for orders over 51lbs.
Luxury scent descriptions:
- Tyler DIVA® - A warm and complex fragrance overflowing with delicious fruits and rich florals. Rich aromatic chocolate and amber complete this luscious blend!!
- Tyler ICON® - An invigorating, fresh fragrance. Spicy, sporty, original, and truly unforgettable! Notes of sandalwood blend with ambergris, violet leaves, French verbena, and Florentine iris to create the ultimate aroma sensory experience.
- Sandalwood, Bergamot, Clove. Softer, Warmer Fragrance. Delightfully complex citrus meets rich wood with a hint of spice. Aromatic and uplifting.
- Jasmine, Rose, White Cedar. Sweeter, Gentler Fragrance. Lush, fragrant botanicals in a soft-sweet blend. Bright and uplifting.
- Cedarwood, Oakmoss, Amber. Bolder, Warmer Fragrance. Deep green woods layered with subtle, confident warmth. Well-balanced and grounding.
What is the cleaning process for my order?
We follow best practices for cleaning all orders. This includes following your specifications, washing in cold water and using medium heat for drying.
We provide the option to choose scented or hypoallergenic detergent. If you have special requests or preferences around the dry temperature, detergent, or fabric softener, you can adjust your account preferences or email email@example.com.
Are there additional costs for large items?
Yes, in some cases there are larger items that are charged on a per item basis. Primarily, these items include:
- Comforter: Twin $28
- Comforter: Full/Queen/King $33
- Quilt Bedding: Twin $20
- Quit Bedding: Queen/King $25
- Mattress Pad: Twin $25
- Mattress Pad: Full/Queen/King $30
- Duvet Cover/blankets: $15
- Bath mat: $5
- Sheets or Tablecloths (wash & tumble dry): $2.15 per lb
The reason we charge separately for these items is because they require washing and drying to be separated from the rest of your order. Comforters in particular take several hours to dry on air-only setting, which is why it’s an industry standard to charge them at a higher rate.
Are there items WeWash doesn’t clean?
At this time, there are a handful of items that we cannot accept for cleaning due to the nature of the item or the risk they may pose to our team. We cannot accept the following items for cleaning:
Certain non-clothing items (These specific non-clothing items often require a specialized cleaning process that we are not equipped to provide as clothing care experts):
- Commercial linens
- Sofa covers
- Rugs (bath rugs are the exception)
- Sleeping bags
Contaminated items (We cannot accept items that may pose a risk to the safety of our team and/or the items of other customers cleaned in the same facility. These include items that have been contaminated with):
- Bodily fluids from a human or pet
- Excessive pet hair
- Moisture if the item is still wet or damp
- Poison ivy or poison oak oils
- Hazardous chemical residue
Specialty care clothing items (These clothing items require specialty care that falls outside of our area of expertise):
- Wedding dresses
- Vintage clothes (in some cases)
- Fur & Animal products (feathers, fur coats)
My pet sheds a lot or has urinated on my items, will you launder those items?
To provide every client a great experience, we have found washing items with excessive pet hair or soiled items adds additional labor and resources to our WeWash process. Because of this, we will be implementing a "pet hair charge" of 45 cents per pound.
Where will you put my hanging items if I’m not home?
Do you iron?
What is an “average” weekly laundry order?
For a family of 4-5, an average is approximately 40-45 lbs per week... if you’d like an estimate before we pick-up your laundry, simply place your hamper on your home scale. We will weigh your order with our Trade Certified Scale once we receive your order and you will be emailed a detailed receipt upon order completion.
Is WeWash DSM a franchise?
WeWash DSM is NOT a franchise. We are a women owned, local small business. We are two mamas who recognized a need for this service in the Greater Des Moines area. We aren't huge fans of laundry and know we aren't alone!